Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
We accept the return of products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item). Item(s) must be returned together with proof of purchase.
Note – Please be informed that you have to pay for the return shipping fee. There is No Refund on Cash on Delivery (COD), you can only eligible for exchange with another product of the same price.
Requirements for Returns:
Must include a valid original purchase order number from Thefamshop.in , purchases made outside of thefamshop.in must contact their seller for returns.
All returned products should be in the original packaging without any missing contents.
If you want to return the product then 70% of your order amount will be refunded as we deduct 30% for our courier and packing charges (For Prepaid Orders Only).
Refund processes could take up to 6-8 working days after the item is received.
We recommend adding a tracking number or delivery confirmation with your shipment to ensure your return is received (highly recommended for International returns).
There’s no refund on Tempered glass, only replacement can be done if a defective one is received.
For Item purchased in “Homelychoice” only replacement and exchange can be done.
To complete your return, we require a receipt or proof of purchase. Please contact our support team via email@example.com for more information.
Please be informed that you have to pay for the return shipping fee.